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Privacy Policy

Effective Date: July 2020

www.shuttermasters.co.za

 

At Shutter Masters, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

 

1. Information We Collect We collect only the necessary personal information required to provide our services, including: ï‚· Personal Details: Name, contact number, email address, and physical address. ï‚· Order & Service Information: Product preferences, installation details, and transaction records. ï‚· Website Usage Data: IP address, browsing behaviour, and interactions with our website (collected via cookies).

 

2. How We Use Your Information We use your personal information for the following purposes: ï‚· To process orders, quotations, and service requests. ï‚· To communicate with you regarding appointments, installations, and after-sales support. ï‚· To improve our products, services, and customer experience. ï‚· To comply with legal and regulatory obligations. ï‚· To send marketing updates (if consent is given). 

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3. How We Protect Your Information www.shuttermasters.co.za We take the security of your personal data seriously and implement strict measures to prevent unauthorized access, misuse, or disclosure: ï‚· Data Encryption: All stored information is encrypted for protection. ï‚· Restricted Access: Only authorized personnel can access customer information. ï‚· Secure Online Transactions: We use SSL encryption for safe online interactions. ï‚· Compliance with POPIA: We adhere to legal data protection standards.

 

4. Sharing of Personal Information We do not sell, rent, or share your information with third parties except: ï‚· When required to fulfill a service request (e.g., installation teams). ï‚· If legally required by government or law enforcement authorities. ï‚· With your explicit consent for marketing or collaboration purposes. All third-party service providers we work with are bound by confidentiality agreements and must comply with POPIA.

 

5. Your Rights Under POPIA As a customer, you have the right to: ï‚· Access the personal information we hold about you. ï‚· Request correction or deletion of your data. ï‚· Opt-out of marketing communications. ï‚· Object to processing of your personal data in certain circumstances. To exercise any of these rights, please contact us using the details below.

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6. Data Retention www.shuttermasters.co.za We retain personal information only as long as necessary to fulfill service obligations and comply with legal requirements. Once no longer needed, we securely delete or anonymize the data.

 

7. Cookies & Website Tracking Our website uses cookies to improve functionality and provide a better user experience. By using our website, you agree to our use of cookies. You can adjust your browser settings to manage or block cookies.

 

8. Updates to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on our website.

 

9. Contact Us For questions or concerns about this Privacy Policy, or to exercise your rights under POPIA, please contact: Email: fran@shuttermasters.co.za Phone: +27215550571 Address: 16 Donnington Road, Killarney Gardens, Milnerton By engaging with Shutter Masters, you acknowledge and accept the terms of this Privacy Policy.

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